Start seeing things from your customer's perspective. Send out NPS surveys to measure your customer's overall experience. Create custom, one-touch surveys and questionnaires to follow up and gather helpful feedback in specific areas of your business. Leverage the information into personalized actions that increase loyalty and improve customer experience.
Automate communication to specific customers at specific times. Each customer has a unique journey with your business. Campaigns allow you to intuitively automate your communication while maintaining the one-on-one experience customers need.
If a customer had a bad experience, you should know about it. A little inspection goes a long way.Our tool will help shed a light on pain points within your customer journey, help you identify root causes and develop action plans to resolve problems. With Damage Control, you can create and manage customer complaint cases in real-time and our system will automatically notify you the instant negative feedback is received so you can follow up with dissatisfied customers before they leave an unflattering review.
We make it really easy for you to get positive reviews from your favorite customers, which inevitably will attract future prospects. Customers are relying more and more on online reviews to help them make buying decisions. With Floot, you can regularly improve and monitor your online reputation.
Text messaging is becoming the most preferred communication method for customers. Time to start respecting their wishes. With Floot, you can send personalized text messages from a local, 10-digit, (unique to you) phone number. Our two-way messaging app makes it easy for you to communicate with your customers in real time directly from your computer... on an individual basis, or in bulk. You can even schedule messages to deliver on a future day and time. It's a cinch!
Extra special treatment turns a customer into a walking advertisement. With Flootc, you can text your customers personalized coupons, special discounts, and shareable offers. Before you know it, you'll turn your happiest customers into effective "word-of-mouth marketers"... by giving them something to talk about.